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Our FAQ

In what condition will I receive the shoes?

At Sneakily , we pay special attention to ensure that each pair of shoes or each item of clothing offered by us is not only perfectly cleaned , but also carefully disinfected . We make sure that every detail shines with newness and freshness is noticeable. When it comes to possible defects, we always ensure full transparency through accurate product descriptions, so that our customers can be fully confident about the quality and condition of the items we offer.

How long does delivery take?

INPOST shipments are delivered within 2 days of purchase!

Other couriers in Poland:

(2-4 business days)

Are your shoes original?

We realize that the authenticity of products is a key element of trust. We ensure that every product offered in our online store is fully authentic , and we take a number of measures to ensure that we meet these high standards.

Here is how we pay great attention to ensuring the originality of our products:

  • ** Trusted Suppliers: **

We only work with suppliers who are trusted and have an established reputation in the market. Before starting cooperation, we thoroughly verify their credibility and the authenticity of the products they provide.

  • **Certification from Manufacturers:**

We try to establish direct cooperation with producers or authorized distributors. This allows us to be sure that we get the shoes straight from the source, which minimizes the risk of counterfeits.

  • **Careful Product Audit:**

Each product that reaches our virtual shelf goes through a thorough audit process. We check their quality, hallmarks and all details to make sure they meet the standards of originality.

  • **Return and Guarantee Policy:**

If there is any doubt about the authenticity of a product, our flexible returns and warranty policy allows customers to thoroughly verify and possibly return the goods.

  • **Customers opinion:**

We welcome feedback from our customers and involve them in the process of verifying the authenticity of products. Their opinions and comments are a valuable source of information about the quality of the products we deliver.

Jak mogę się z wami skontaktować ?

  • Telefon: Możesz do nas zadzwonić pod numer +48 733 000 975 w godzinach od 10:00 do 18:00.
  • Instagram: Znajdziesz nasz czat na Instagramie pod @sneakilystore. Odpowiemy na Twoje wiadomości w miarę możliwości.
  • Strona internetowa: Nasz czat na żywo znajdziesz w prawym dolnym rogu ekranu na naszej stronie internetowej. Jesteśmy dostępni do rozmowy od poniedziałku do piątku w godzinach 10:00 - 18:00.

Jak szybko mogę spodziewać się odpowiedzi?

  • Odpowiedź: Staramy się odpowiadać na wiadomości i rozmowy jak najszybciej. Na telefonie i czacie na żywo staramy się odpowiedzieć w ciągu godzin działania. Na Instagramie również staramy się reagować możliwie szybko.